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Posted: Friday, February 2, 2018 7:55 AM

AVID Products, Inc. a 100% Employee Owned company located in Middletown, Rhode Island, provides a variety of headsets, headphones, and comfort items to the commercial airline industry. AVID is a top tier supplier in the industry and is responsible for creating the first inflight entertainment headset in 1961 in cooperation with TWA. AVID also markets and sells similar products into the fitness, hospitality, medical, and educational market. A strong customer service department is integral to AVID maintaining its market position in transportation and growing its business in other markets.Role Summary:Establish and maintain profitable relationships with customers on behalf of the company by taking complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. Serve as the primary internal representative of the organization and convey to the customer a sense of expertise in our services and products. Responsible for communicating customer requirements to the internal team. As a member of the sales team, accountable for meeting the companys monthly, quarterly, and annual revenue and sales goals. Guarantee satisfaction and value for our customers Contribute to a work environment that fosters pride in being part of a winning team and promotes growth Maintain personal productivity and quality standards that contribute financially so the company can continue to provide its customers the high level of service they expect and deserveKey Responsibilities Communicate effectively with the sales and distribution team, informing them and updating them regularly to guarantee that sales and customer objective are met Compile and maintain all required paperwork, records, and documents used in the execution of customer service tasks Set up and maintain customer files Participate as a key team player by supporting all parts of the business as needed Process customer orders in an accurate and timely manner Generate new and repeat sales by providing product and technical information in an efficient manner Determine customer requirements and expectations in order to recommend specific products and solutions Recommend alternate products based on cost, availability, or specifications Proactively recommend items needed by customers to increase customer satisfaction and improve sales and profitability Increase sales and average order size by cross selling, and add-on sales and offer promotional items as available Organize workflow to meet customer deadlines Effectively present and discuss the companys products and services to current and prospective customers in a way that communicates quality and an understanding of the customers needs Manage telephone calls professionally, efficiently, and with good communication skills Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution Review customer purchase orders for accuracy Enter customer orders efficiently and accurately with an attention to detail Maintain sales orders and customer forecasts in cooperation with the sales and planning team Communicate to sales and purchasing unexpected increases or decreases in demand for products Manage the RMA process and maintain detailed records of returns and warranty issues for evaluation Assist the accounting department in making collection calls to past due accounts The company reserves the right to add or change duties at any timeDesired Skills & Experience Strong academic record with at least a Bachelors Degree (or equivalent) Minimum 3 years experience in a customer service position Excellent command of the English language in spoken and written form Must be self-motivated and task oriented. Need to have highly developed written and verbal communication skills Ability to identify and meet customers needs and requirements Possess a sales aptitude and interest in solving problems and preventing errors Proficient in MS Office applications including: Word, PowerPoint, and Excel Maintain a positive attitude and work well under strict deadlinesBenefits: Medical, Dental & Vision Insurance Life Insurance Paid Vacation Paid Holidays 401K Retirement Plan Employee Stock Ownership Plan (ESOP) Retirement Benefit Bonus ProgramJob Type: Full-timeRequired education: High school or equivalentRequired experience: Customer Service: 2 yearsLanguage: Spanish is a plus Associated topics: answer, client, client service, customer, customer order, customer service, customer service representative, phone call, representative, telephone
Associated topics: associate, call center, call center associate, coordinator, customer care, customer care specialist, rep, service, service representative, telephone


• Location: Newport, South Coast

• Post ID: 55989252 southcoast is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018