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Posted: Friday, August 4, 2017 1:17 PM

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

We are hiring for the Call Center Associate Position located in our Fall River, MA Customer Engagement Center.
Inbound calls making reservations.
High Call Volume/Fast Pace work environment
All New Hire employees start their employment by going through a 4 week training class.
We are looking to fill a Training Class that will start on Monday August 21, 2017. Training is for 4 weeks Monday – Friday 130pm-10pm
Regular schedules of 330pm - midnight with rotating weekends (work every other full weekend) will begin Sunday September 17, 2017.
Starting pay: $12.50/hr- begins on day 1 of Training (no unpaid period during employment)
Once complete training potential of monthly bonuses based on performance.
Earn permanent pay bumps through our Career Path program and promotional opportunities.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

• Location: Fall River, MA, South Coast

• Post ID: 46003888 southcoast
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