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Posted: Saturday, December 16, 2017 12:03 AM

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Member Services Director

Description

Job Description
The Member Services Director creates and implements membership strategies that support recruitment of new members and retention of existing members; creates a member-focused culture and models relationship-building expertise (including Listen First) in all interactions; fosters a climate of innovation and resolves problems to ensure member satisfaction. This individual also plays a leadership abilities function with Child Watch staff. S/he will accept and display the character values of caring, honesty, respect, and responsibility.
Qualifications
EDUCATION/practice/PHYSICAL REQUIREMENTS (Minimum Required):
» A Bachelors Degree in Liberal Arts, Business, Organizational Development, Psychology or equivalent preferred.
» Minimum 3 years practice in the administration and management of member services
» capability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising.
» Proven track record of developing authentic and deepened relationships with others.
» capability to establish and maintain collaborations with community organizations.
» The capability to make decisions and manage conflicts
» Requires a flexible schedule to maintain consistency and productivity for this department which runs 7-days a week
Essential Functions

SSENTIAL JOB FUNCTIONS:
PROGRAM/DEPARTMENT RESPSONSIBILITIES:
Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed; assists Membership and Administrative Coordinator in reviewing and evaluating staff performance; provides on-going, in-service training to Membership/Welcome Center; develops strategies to motivate staff and achieve organizational goals
Promotes program and membership enrollment in interactions with existing and potential members; coordinates program registration, including logistics to support walk-in and web registration; coordinates with marketing efforts to maximize enrollments and provides continuing support to Program Directors on related issues
Ensures proper implementation of front desk procedures; reviews and updates desk procedures and communicates changes to staff; coordinates with the business office as necessary on financial transactions; determines department procedures and workflow
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA
Spearheads a seamless matriculation of new members into the facility; assumes a lead function in the scheduling and conducting of interviews/tours, new member orientations, member follow up, etc.
Provides leadership abilities and direction in the development of short and long-range plans; gathers, interprets and prepares data for studies, reports and recommendations; coordinates department activities with other departments and agencies as needed
Provides leadership abilities in the development and implementation of Branch Special Events (i.e. open houses, member celebrations, etc.)

Managery Job Responsibilities:
Supervises The Recruiting, Hiring, Training, Scheduling, Coaching, Supervision, Management, Recognition And Termination Of Membership And Administrative Coordinator And Welcome Center Representative

FISCAL Job responsibilities:
Creates and achieves Membership budget line item and ensures prudent expenditures and cost control proceduresd
Identifies monthly department goals and a plan of action to meet the financial goals
Adheres to all fiscal policies and procedures such as petty cash, purchase orders, employee expense forms and member balances
FACILITY Job responsibilities:
Assumes primary responsibility for proper upkeep of the Business Office area, Welcome Center and lobby/lounge areas and all bulletin boards/communications; makes recommendations to Building Supt. on all repairs, replacements, etc.
INTERDIVISIONAL/COMMUNITY/VOLUNTEER Job responsibilities:
Plays an active and prosperous function in the Annual Campaign and assist as requested in achieving branch and Association goals
Plays an active function with the OCY Membership Affinity group
supervises and serves as the facilitator of the Member practice Sub-Committee
Participates and assists with the Branch Board of Governors
Cause-Driven leadership abilities® Competencies
TEAM LEADER
Mission Advancement : Models and teaches the Y’s values. Ensures a high level of service with a commitment to improving lives. Provides volunteers with orientation, training, development and recognition. Cultivates relationships to support fundraising.
Collaboration : Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for knowledge when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.
Operational Effectiveness : Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change; models adaptcapability and an consciousness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance.

How to submit the application:
Apply by EmailE-Mail: jkennedy@oldcolonyymca.org
Apply by Mail to:Julie Kennedy, 61 E Grove St, Middleboro MA, 02346-

• Location: Middleboro, Massachusetts, South Coast

• Post ID: 51785747 southcoast
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