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Posted: Friday, January 12, 2018 12:08 AM

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Senior Customer Operations Analyst

Description

Customer Operations Analyst- Supply Chain, Mandarin, Customs Compliance, Asia

Apex Life Sciences has an exciting Customer Operations Analyst opportunity for someone focusing on the Asian market! The successful candidate must be fluent in English and Mandarin!

Position Responsibilities:

Manage communications with customers and colleagues in Mandarin and in English to enable exceptional service delivery and process efficiency.

Resolve customer order exceptions in the areas of pricing, credit, systems, inventory and transportation, balancing cost and service.

Proactively implement improvements across customer base to minimize exceptions in pricing, credit, systems, inventory and transportation.

Analyze data from multiple sources and proactively identify areas of opportunities for improved service levels or improved cost to serve and create organizational buy in and execute changes as agreed.

Manage order fulfillment (fill rate, on time delivery) to ensure specific metrics are achieved.

Meet periodically with customers and the business team to solve issues, present updates, and build relationships.

Education and Experience:

Bachelors degree required

1-3 years of relevant work experience

Must be fluent in both Mandarin and English

Supply Chain/Logistics background preferred

Experience in customs compliance is a plus

For IMMEDIATE CONSIDERATION, please:

Email your resume to jpetillo@apexlifesciences.com.
Put "CUSTOMER ANALYST- MANDARIN" in the subject line

• Location: Middleborough, MA, South Coast

• Post ID: 53221337 southcoast
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